AARP Property Tax-Aide

Since our inaugural year in 2019, Property Tax-Aide has served over 20,000 people with an estimated benefit of $10 million and growing in property tax relief.

User Experience Product Manager for full UX/UI lifecycle for Property Tax-Aide (PTA), a fintech B2B tax relief platform used across 13 states.

Project Manager for web development with firm 5th Tribe. Managed product roadmap, development, UX, usability testing, and launch for PTA.

Interaction Designer for PTA's national volunteer base of over 500 on-site tax experts, conducting user research and crafting intuitive, simplified interfaces to enable volunteers to efficiently file. Led requirements gathering and testing for PTA's new online training and certification program completed by all volunteers nationally, partnering with Artisan.

Directed UX research to optimize product marketing and user adoption.